I recently had the pleasure of staying at the luxurious Oakwood Hotel and Residence in Surabaya, and I must say, it exceeded all my expectations. From the moment I arrived, I knew I was in for a truly exceptional experience.
Upon reaching the hotel entrance on level G, I was initially a little confused about the check-in process. However, the friendly concierge promptly guided me to the actual check-in counter and lobby on level L. Despite the initial confusion, I was immediately captivated by the elegant interior design of the lobby and the well-lit hallways. It set the tone for a sophisticated and comfortable stay.
My room at Oakwood was nothing short of extraordinary. It was incredibly spacious, even larger than my own studio apartment back home. As I entered, I couldn’t help but be awed by the floor-to-ceiling glass window that offered a stunning view of the Surabaya skyline. It was a sight to behold, especially during sunrise and sunset.
To my delight, my stay coincided with Ascott Moments Week, and I was greeted with a beautiful flower bouquet in my room after a long day of work. It was a thoughtful and sweet gesture that instantly made me feel welcomed and appreciated.
One of the highlights of my stay was the delicious breakfast buffet at Oakwood. The spread offered a delightful mix of regional Indonesian cuisine, Asian delicacies, and international favorites. I found myself drawn to the aromatic porridge, which reminded me of the comforting arroz caldo from back home. Additionally, the presence of dim sum, sushi, and kimchi added a touch of variety to the breakfast experience.
Throughout my stay, I was consistently impressed by the exceptional service provided by the staff. They were attentive and responsive to my needs, and the laundry request I had were promptly taken care of. I appreciated the convenience of having a coffee capsule machine in my room, with complimentary Indonesian coffee capsules refilled daily, ensuring I started each morning with a perfect cup of coffee.
While my busy schedule didn’t allow me to explore the hotel’s swimming pool and gym, I was pleased to know they were available for guests seeking relaxation and fitness during their stay.
For those who prefer to dine in the comfort of their rooms, it’s worth noting that GrabFood deliveries are conveniently left at the concierge on level G, rather than at the lobby on level L. This attention to detail made ordering meals hassle-free.
Despite being located along a bustling street, the Oakwood Hotel and Residence provided a serene retreat where city noises were effectively muted. I enjoyed a peaceful night’s sleep, undisturbed by any external disruptions.
If you find yourself in Surabaya and are looking to indulge in some retail therapy, you’ll be pleased to know that Galaxy Mall is just a few minutes away from the hotel. It offers a wide range of shopping and dining options to satisfy all your needs.
On the day of my departure, I had an early flight, and the thoughtful staff at Oakwood provided me with a packed breakfast to ensure I didn’t miss out on a delicious start to the day. It was a thoughtful gesture that reflected the hotel’s commitment to exceptional service.
In conclusion, my stay at Oakwood Hotel and Residence in Surabaya was an unforgettable experience. From the elegant interior design to the spacious and luxurious rooms, every aspect of my stay was carefully curated to provide the utmost comfort and satisfaction. The delicious breakfast buffet, prompt service, and thoughtful amenities further enhanced my stay. I wholeheartedly recommend Oakwood to fellow travelers seeking a remarkable stay in Surabaya, and I certainly plan to return on my next visit.
Wishing you all remarkable adventures,